Rosemount Smart Wireless Gateway Specifications download pdf (Page 11)

Reference Manual

00809-0200-4420, Rev HB

Section 1: Overview

January 2015

Overview

Section 6: Troubleshooting

This section provides troubleshooting tips as well as information to contact technical support

over the phone or through email.

Section 7: Glossary

The glossary defines terms used throughout this manual or that appear in the web interface of

the Smart Wireless Gateway.

Appendices

The appendices provide additional and more specific information on a variety of subjects

including Product Specifications and Product Certifications.

1.4 Service support

Global Service Center

Software and Integration Support

United States 1 800 833 8314

International 63 2 702 1111

Customer Central

Technical Support, quoting, and order related questions

United States 1 800 999 9307 (7:00 a.m. to 7:00 p.m. CST)

Asia Pacific 65 6777 8211

Europe/Middle East/Africa 49 8153 9390

1.5 Return of materials

To expedite the return process outside of North America, contact your Emerson Process

Management representative.

Within the United States, call the Emerson Process Management Response Center toll-free

number 1 800 654 7768. The center, which is available 24 hours a day, will assist you with any

needed information or materials.

The center will ask for product model and serial numbers, and will provide a Return Material

Authorization (RMA) number. The center will also ask for the process material to which the

product was last exposed.

Individuals who handle products exposed to a hazardous substance can avoid injury if they

are informed of, and understand, the hazard. If the product being returned was exposed to

a hazardous substance as defined by OSHA, a copy of the required Material Safety Data

Sheet (MSDS) for each hazardous substance identified must be included with the returned

goods.

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Rosemount Smart Wireless Gateway Specifications Page 11